*for a document copy of our Terms and Conditions please email info@spectrasupply.com
Welcome to Spectra Supply Inc. We make every effort to provide accurate product information on our website, but we do not guarantee the accuracy or completeness of such information. We reserve the right to modify, update or discontinue any product or service at any time without notice. By accessing our website and purchasing our products, you agree to the following Terms and Conditions:
Limited Lifetime Warranty
Spectra Supply Inc. warrants that all of our products are free from defects in materials and workmanship. This warranty does not cover accidental damage, damage from misuse, abuse, improper care, alteration or normal wear and tear. If, on receipt of a shipment, you feel the merchandise is defective, notify us immediately. A Return Material Authorization number (RMA) will be given to you prior to return and goods will be either credited or replaced; provided goods are returned according to guidelines detailed under our return policy. We reserve the right to be the sole judge of what constitutes “defective workmanship or materials”.
Order Cancellations or Changes
Orders for non custom or special order products can be cancelled or changed before being shipped.
Shipping Discrepancies
If, upon receipt of an order, we have inadvertently shipped the wrong style/color/size/quantities, please notify us within 48 hours by Email at info@spectrasupply.com. If your claim is substantiated, a Return Material Authorization number (RMA) will be given to you and when the goods are received in our Calgary or Edmonton warehouse, the goods you will be credited against the original invoice, provided goods are returned according to the guidelines detailed under our return policy. Replacement goods will be forwarded if required and charged accordingly.
Shortages
If, upon inspection of the shipment, you find that goods are missing or damaged due to the condition of the shipment, it is the responsibility of the receiver to file the appropriate claim with the carrier in question.
If a shipment arrives in apparent good order and after further inspection of goods, the product is found to have been damaged in transit and/or missing, both Spectra Supply Inc and the carrier must be notified within 48 hours via e-mail.
If Spectra Supply Inc is at fault for the shortage after substantiating your claim, a refund or credit invoice will be issued against the original invoice and replacement goods will be forwarded and charged accordingly. (NOTE to ensure shipment accuracy, all orders are double checked, and the exact box/skid weights and dimensions are recorded at Spectra Supply prior to shipping)
Samples
If samples cannot be physically seen with a sales visit, all samples will be invoiced but may be returned according to the guidelines detailed under our return policy.
Returned samples must be in original condition for full credit.
Returns
All return requests must be submitted via e-mail to info@spectrasupply.com, within 30 days of purchase date, to obtain a Return Merchandise Authorization (RMA) number and form. Goods that have been worn, soiled or altered in any way are not returnable. Custom or special order items are not returnable. A re-stocking fee may be incurred for items after the 30 day period.
Returned goods must be shipped freight prepaid and must include a copy of the invoice or packing slip.
Returned goods must be in their original condition.
Ordering and Payment
All orders are subject to acceptance by Spectra Supply Inc. We reserve the right to limit the quantity of products ordered and to refuse service to any customer. Payment must be made at the time of purchase, or as per net terms. We accept EFT’s, e-transfers, cheque and major credit cards. Prices are subject to change without notice.
Shipping and Delivery
We ship to locations within Canada. Shipping fees are included for orders over $2,000.00 cdn dollars before taxes. Shipping fees are calculated based on the weight and destination of the order. Delivery times may vary based on the shipping method chosen and the destination. Spectra Supply Inc is not responsible for any delays or damages caused by the shipping carrier. Customers are responsible for any applicable customs duties, taxes, or fees.
Intellectual Property
The content and design of our website, including text, graphics, logos, and images, are the property of Spectra Supply Inc and are protected by Canadian and international copyright laws. You may not reproduce, distribute, or modify any content on our website without our prior written consent.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada. Any dispute arising out of or in connection with these terms and conditions shall be resolved through arbitration in accordance with the rules of the Canadian Arbitration Association.
Modification of Terms and Conditions
Spectra Supply Inc reserves the right to modify these terms and conditions at any time without notice. Your continued use of our website and purchase of our products after any such modification constitutes your agreement to the updated terms and conditions.